• Please note that scheduling lessons is difficult.  There are many time zones involved.  We have to be strict about participants giving notice if they cannot take part in a scheduled lesson.

• No refunds or credit will be given for missed or same day cancelled lessons by the student. A minimum of 48 hours notice is requested for any Cancellation.  (Remember different time zones.)  If less notice is given, an attempt will be made to make up the lesson/lessons but cannot be guaranteed. 

• Requests for Cancellations of a scheduled lesson can be verbal but must be followed up by e-mail immediately for your own protection.

• If you start the lesson late, every attempt will be made to give you the complete lesson (50 minutes).  It might not be possible if the teacher has other lessons scheduled.

• If for whatever reason your teacher is not available to give the lessons and another teacher is not available to give the lessons, you will definitely receive the lessons at another time.  Every effort will be made to let you know this in advance.

• If the teacher is late for the lessons, the additional time will either be made up at the end of the lesson, or at some other time if at the end of the lesson is not convenient for either the student or the teacher.

• If you cancel the same lesson 3 times, you will forfeit one lesson.

• If during the lessons, the connection is not good – over a period of 5 or 10 minutes – a make-up lesson for the remaining amount of time will be scheduled.  However, the lesson in progress will be halted. You cannot request a make-up lesson for a lesson that was taken in its entirety.

• Your connection will be tested before the first lesson starts to make sure you have everything set-up properly.  If you need to change some equipment during the course of your lessons, make sure that it does not interfere with your set-up. You will not be given a refund because you no longer have a webcam, headset, etc, or if they malfunction, and/or you do not want to continue with the lessons. If you do change some equipment, you should request to test it before your next lesson.

• There will be no refunds for unused lessons, however you will be given up to one year to finish them. 

• The lessons cannot be transferred. Each person’s requirements are different.

• If two or more people sign up together, the same people must take the lessons together. If one person in a group does not take a lesson, there will be no make-up lesson for that person alone.

• If two or more people sign up together and it is determined they are not at the same level, the instructor reserves the right to divide the lessons to meet the needs of the participants.  All can listen in on all the lessons, but the material will be directed first to one student and then the other; one at the appropriate level of one student and one at the level of another.

*There are variations for each location.  The differences are stated on the cost page for the country or program.